THE BASICS

How do I get started ?
Simple. Just install the app and follow the wizard. 1. Install the app 2. Choose a community farm near you - the list is sorted based on your current location and shows driving distance to the farms. 3. Book a plot. 4. Choose a starter plan with the veggies you want to grow. 5. Pay for a month’s subscription.
I don’t know anything about growing vegetables. Will you help me plan what to grow ?
Don’t worry - we got you covered. When you start off, we let you choose between a number of starter plans - these are pre-configured with different varieties of veggies that are likely to grow well in the current season in your part of India. Just choose one of those plans - and you are all set. You can modify your choice of what you want to grow anytime by going to My Plots section in the app.
What happens after I pay and book a mini-farm ?
Once you pay and book your mini-farm, the farmer starts preparing your plot with the vegetables you have chosen. In case you have not made any modifications to the starter plans, you maybe allocated a mini-farm which already has those vegetables growing in various stages of their lifecycle. When your harvest is ready, you can visit the farm to pick it up yourself - or let us deliver your produce right to your doorstep.
When can I expect my first harvest ?
It depends on the plants that you choose to grow, and the modifications you make to the starter plans. If you do not make any modifications to starter plans - you should be able to see your first harvest within a few weeks.
What’s included in a subscription for a mini-farm ?
Everything that you need! It includes use of your ear-marked plot for growing, all seeds, saplings, fertilizers, pest control mechanisms, labour, water, utilities, use of tools and implements needed for farming, support for upto 8 farm visits every month, and weekly deliveries of your harvest at your doorstep. You will also have access to the grower community in your farm, updates on the app, and content created specifically to get you to learn farming in a fun, entertaining way. In addition, you would also be invited to participate in regular workshops and events hosted by Farmizen.
How many vegetables can I grow at a time in my mini-farm ?
Each mini-farm is divided into 10 beds, and you can grow a different vegetable in each of them, if you so wish !
How much does this cost ?
The cost for a subscription may vary based on the partner farm that you choose and is mentioned in the farm listing in the app - but the most common price point with our current partner farmers is 2500/- per month.
What is the size of my mini-farm ?
The size of the mini-farm may vary based on the partner farm that you choose and is mentioned in the farm listing in the app - but the most common size supported by our current partner farmers is 600 square feet.
Is this organic ?
All your crops will be grown organically with no chemical inputs. We also follow natural farming techniques like mulching, planting pest repellant plants etc - in order to make sure that the food that you grow is natural and wholesome.
Is this good for the soil ?
Yes indeed. Industrial agriculture has been degrading soil quality the world over. Our approach of multi-cropping along with natural farming techniques, are extremely beneficial to preserving and rejuvenating the soil.
What and how will I learn about farming ?
You will learn everything about farming for vegetables by using the app regularly or by visiting the farm and interacting with the farmers. You will get to know how each crop is grown, what can be done when an adverse event like a pest attack happens, how to rotate your crops, and so much more ! Everything that happens during the growing cycle of each of your crops is available in the app, and it can be fun re-living how the carrots you ate today, actually made the journey from a seed to something edible. Our customers tell us that the Farmizen experience has turned out to be a valuable educational experience, especially for kids in the family.

GROWING

How do I choose a different vegetable to grow in one of the beds in my mini-farm ?
Go to the My Plots section in the app, and click on any of the beds. Then click on the Replace button - you will see a recommended list of vegetables that you can choose. You can choose one of the recommended vegetables for best results, or choose any other vegetables that show up in the list.
There’s an empty bed showing up in the My Plots section. What should I do ?
You should click on the empty bed and choose a vegetable from the list that appears. Choose from the recommended ones for best results. If a bed becomes empty owing to a harvest, and you do not take any action for 48 hours, the farmer will be automatically instructed by our system to plant a default vegetable into that bed.
What happens after I choose a new vegetable to be planted in one of the beds in my mini-farm ?
Once you choose a new vegetable to be planted in a bed in your mini-farm, the bed enters into a work-in-progress stage and the farmer will implement your changes in the next 48 hours. You will be notified through the app when your changes have been implemented.
How frequently can I change my growing plan ?
We allow upto a maximum of 12 changes to your growing plan every month - much more than what you would need. Please be careful when you make these changes. Overdoing it may cause unnecessary wastage and prolong the time needed to get you your next harvest.
What sort of updates will I be able to see in the app ?
You will see photos, videos, activity updates for everything that happens with your vegetables - watering, de-weeding, organic fertilizer application, pest control etc. etc. You will also get indications for harvest readiness of your various crops.
How many varieties of vegetables do you support ?
The number of vegetables that are supported vary based on the specific region of India you are in and the season. The app updates this list dynamically for you to choose from, so you don’t need to worry about whether you are making the right growing choices.
What happens if a crop fails ?
Unfortunately, the reality of farming, is that crops sometime fail because of factors not under our control - for example, there could be a flood situation, or a terrible pest attack. While the risk of crop failure is reduced in our model because we grow a variety of different crops together and have a team of horticulturists to ensure the right plant care procedure is followed, there is a possibility that some crops fail some time. We cannot remove this risk, but we will try our best to manage this risk for you.

VISITING THE FARM

Should I plan on visiting the farm ?
Absolutely ! We highly encourage you to visit the farm - it’s an essential part of the Farmizen experience. Just make sure you schedule a farm visit through the app - you can do it from the My Plots section. This will allow us to make sure someone can assist you during your visit.
How often can I visit my mini-farm ?
You can schedule up to 6 farm visits every month via the app. But if you go over limit and are really keen to visit, we are here to help ! Just drop our support team a note, and we will handle it as an exception.
Can I bring friends along for my farm visit ?
Oh yes ! The more the merrier. Maybe even have a picnic while you are at it :-).

DELIVERY

How can I change my delivery address ?
You can change your delivery address by going to the Account tab in the app. Please note that we will only be able to change your delivery address to pincodes service-able by our delivery service.
When will you deliver ?
We will deliver your harvest weekly to you, provided there is harvest available in your mini-farm and you have not chosen the “I will pick up my produce myself” option. We will notify you of your upcoming delivery through the app. Our delivery executives will also call you before arriving at your place.
I am away on vacation for some time - can I stop my deliveries during this time ?
Yes - please set the “Pause my deliveries” option in Account->Delivery Settings if you are away on vacation. Remember to switch the option off when you are back in town ! If, while attempting to deliver your produce to you, we learn you are out of town, we will automatically set this option for you, and notify you - you will need to switch it off when you are back in town.

BILLING

How does the subscription to a mini-farm work ?
Farmizen operates on a pre-paid monthly subscription model. If your first payment was on 5th of March, your next payment due date will be 5th of April. In order to continue to receive Farmizen services, you need to ensure your total subscription dues are paid up on or before the payment due date for each subscription period. You will find your payment due date in the Home section of the app. We are working on enabling an automatic recurring payment, but till we have that in place, you would need to remember to pay on or before the due date.
How do I pay ?
You can pay via a number of mechanisms supported by our online payment gateway partners - debit cards, credit cards, net banking, wallets and UPI. Don’t worry - it’s all safe and secure.
What happens if I miss my payment due date ?
Please avoid this. When you miss the due date for payment, your mini-farm is released into a pool for allocating to new customers. If the mini-farm gets allocated to someone else, and you pay up your late dues at that point of time, you may have to be allocated a new plot - where you may have to start from scratch again.
I want to cancel my subscription. How do I proceed ?
You can cancel your subscription anytime by going to Accounts->Billing section in the app, or by sending us an email at [email protected] Your services will continue till the end of your current paid-up billing cycle.
Can I pause my subscription ?
There is no way currently to pause your subscription. If you cancel your subscription, your mini-farm may be allocated to another customer, and you will have to start a growing plan afresh if you subscribe again.

OTHERS

How do I reset my password ?
Go to the login screen in the app and click on the Forgot Password link.
When are you launching in my city ?
We are moving fast and will get to all the major cities in India soon. Please sign up for our waitlist to get notified when we launch in your city.
There’s a farm near my city. Can Farmizen partner with the farmer who runs this farm ?
Yes! Farmizen is a win-win solution for you and our farmers. We are always looking to partner with peri-urban farmers who own land near the city. Please provide more details about this farmer in our partner page, and we will reach out to him.
Can I book more than one mini-farm ?
Yes you can! Many customers end up taking a subscription to more than one mini-farm because they have larger families and want more produce. Note that the billing periods for each mini-farm will be based on the date on which that specific mini-farm was booked.
I want to report a user who is being abusive on the chat in the app. How do I do that ?
Please send an email to [email protected] with a screenshot of the problematic conversation, and we will take it up from there.
I am unhappy with the farmer - what can I do ?
Please send us an email to [email protected] with your feedback about the farmer, and we will take it from there. We are working on a review and rating mechanism within the app as well.

Cannot find your answer ?

Email Support
Just email us at [email protected] with your query.
Call Center
Call us at +91-9632107744 ( Monday-Saturday 9 AM to 6 PM ).